Privacy Policy

Yumeri Pty Ltd ABN 73 698 269 617 ACN 698 269 617 trading as Ginza Therapist ABN 73 698 269 617 ACN 698 269 617 Melbourne, Victoria, Australia

Last updated: 8 June 2026

1. Our Commitment to Your Privacy

Yumeri Pty Ltd ABN 73 698 269 617 ACN 698 269 617 trading as Ginza Therapist, trading as Ginza Therapist (“we”, “us”, “our”), is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our services or website, you consent to the collection and handling of your personal information as described in this Policy.

2. What Personal Information We Collect

We may collect the following types of personal information:

Contact details - name, phone number, messaging handles (SMS, Telegram, WeChat)
Booking information - preferred service, appointment time, therapist preference
Communication records - messages exchanged via our booking channels
Payment records - transaction amounts and dates (we do not store full card details)
Health information - any health conditions or contraindications you disclose for the purpose of safe service delivery

We only collect information that is necessary to provide our services or is required by law.

3. How We Collect Information

We collect personal information:

Directly from you - when you contact us to make a booking, contact us via SMS, Telegram or WeChat, or visit our website
Automatically - our website may collect technical information such as your IP address, browser type, and pages visited through cookies and analytics tools (see Section 8)
From third parties - we do not routinely collect your information from third parties

4. How We Use Your Information

We use your personal information to:

Process and manage your bookings
Communicate with you about your appointments
Provide the wellness services you have requested
Comply with our legal obligations
Improve our services and website
Respond to your enquiries and complaints

We will not use your personal information for any purpose that is incompatible with the reason it was collected, unless you consent or we are required to do so by law.

5. Marketing Communications

We will not send you marketing communications without your consent. If you have opted in to receive updates or promotions from us and later wish to unsubscribe, you can do so by contacting us at hello@ginzatherapist.com.

6. Disclosure of Your Information

We may disclose your personal information to:

Service providers - third-party providers who assist us in operating our business (e.g., website hosting, analytics), who are bound by confidentiality obligations
Law enforcement or government agencies - where required or permitted by law
Professional advisers - lawyers and accountants who are bound by professional secrecy

We do not sell, trade, or rent your personal information to third parties for their own marketing purposes.

7. Cross-Border Disclosure

Some of our third-party service providers may be located outside Australia (for example, cloud hosting or analytics services). Where we share your data with overseas recipients, we take reasonable steps to ensure it is protected in a manner consistent with the Australian Privacy Principles.

8. Website Analytics and Cookies

Our website uses Google Analytics, a service provided by Google LLC, to understand how visitors interact with the site. Google Analytics uses cookies and may transfer data to servers in the United States. This information is collected in aggregate and is not used to identify individual users. You can opt out by installing the Google Analytics opt-out browser add-on at tools.google.com/dlpage/gaoptout.

You can disable cookies in your browser settings, though this may affect some website functionality.

9. Data Storage and Security

Your personal information is stored securely using Supabase, a cloud database platform hosted on Amazon Web Services infrastructure. Some data may be stored on servers located outside Australia, including in the United States. We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure.

We retain your personal information for as long as it is needed to provide our services or as required by law. When no longer required, we securely destroy or de-identify your information.

10. Access and Correction

Under the Australian Privacy Principles, you have the right to:

Access the personal information we hold about you
Correct any information that is inaccurate, out of date, or incomplete
Request deletion of your information (subject to legal retention requirements)

To make an access or correction request, contact us at hello@ginzatherapist.com. We will respond within a reasonable timeframe (generally within 30 days).

11. Complaints

If you believe we have mishandled your personal information, you may lodge a complaint with us at hello@ginzatherapist.com. We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au
Phone: 1300 363 992
GPO Box 5218, Sydney NSW 2001

12. Health Information

Health information is treated as sensitive information under the Privacy Act and is subject to stricter handling requirements. We only collect health information with your consent and only use it to provide safe, appropriate services to you.

13. Children’s Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from persons under 18 years of age.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date. We encourage you to review this Policy periodically.

15. Contact Us

For any privacy-related questions, requests, or complaints, please contact:

Privacy Officer Yumeri Pty Ltd ABN 73 698 269 617 ACN 698 269 617 trading as Ginza Therapist Email: hello@ginzatherapist.com Melbourne, Victoria, Australia